Return Window

We offer a 14-day return period. You have 14 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, items must be:

• In the same condition in which they were received
• Unused, with all original tags and labels attached
• In the original packaging
• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at orders@hcquilts.com.
Once your return request is approved, items must be shipped to:

High Country Quilts
4727 N Academy Blvd
Colorado Springs, CO 80918

Return shipping costs are the responsibility of the purchaser. Items sent back without prior return authorization will not be accepted.

For any questions regarding returns, you may contact us at orders@hcquilts.com.

Damages & Order Issues

Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non‑Returnable Items

Certain items are not eligible for return, including:

• Cut fabric or cut yardage
• Opened thread
• Opened scissors
• Opened software or embroidery designs
• Patterns and books
• Custom or special‑order products
• Personalized items
• Personal care items
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please reach out for clarification.

Sale items and gift cards are final sale and cannot be returned.

Exchanges

The quickest way to receive the item you want is to complete a return for the original item. Once the return is accepted, you may place a new order for the desired product.

Refunds

After we receive and inspect your return, we will notify you of the approval or denial of your refund.
Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Items returned with a gift receipt receive store credit instead of a refund to the original payment method.

If more than 15 business days have passed since your refund was approved, please contact us at orders@hcquilts.com.